Privacy policy
This page explains what information is collected when you shop on alotrend.com, how it is used and how long it is kept.
Information we collect
- Order information: name, delivery and billing address, email, phone.
- Account information: username and encrypted password if you create an account.
- Payment information: payment is completed on the bank’s virtual POS screen. Card numbers and CVV codes are not seen or stored by us.
- Technical information: anonymous usage data such as browser type, pages visited and IP address.
Why we use this information
- To prepare, ship and deliver your order
- To send order and shipping notifications
- To process return and exchange requests
- To provide customer service support
- To meet legal obligations (invoices, accounting records)
Cookies
The site uses essential cookies for session and cart functionality. The cart and checkout steps do not work without these cookies. Non-essential cookies are used only with your explicit consent.
Sharing information
Your personal information is not sold to third parties. It is shared only with the courier and payment provider to complete the order, and with legally authorised public authorities upon request.
Retention period
Order and invoice records are kept for 10 years as required by applicable legislation. If you delete your account, your personal data is deleted; records subject to legal retention obligations are excluded from this.
Your rights
You have the right to access, correct, delete and object to the processing of your personal data. For your requests, see the Personal Data page or reach us through the Contact page.
