Returns & exchanges
If you are not happy with your order, you can request a return or exchange within 30 days of delivery.
Return conditions
- The product must be unworn, unwashed and undamaged.
- Tags must still be attached.
- The product must be sent in its original packaging.
- Including your order number or invoice details in the parcel speeds up the process.
Return process
- Notify us of your return request by email.
- Send the product to the return address we provide.
- Once the product reaches us and has been checked, the result is sent by email.
- For approved returns, the amount is refunded to your original payment method within 14 days.
Exchanges
For a size or colour change, you can return the product and order a replacement. If the item sent was faulty or damaged, the exchange shipping cost is on us.
Return shipping cost
For returns under the right of withdrawal, the return shipping cost is paid by the buyer. If the product is faulty or damaged, the shipping cost is covered by us. Shipping fees are not refunded in any case.
Products that cannot be returned
- Underwear that cannot be returned for hygiene reasons
- Products with tags removed, worn or washed
- Products whose original packaging is damaged
Sale items
Sale items can also be returned within 30 days. The refund amount is the discounted price you paid for the product.
Help
For questions about returns and exchanges, reach us through the Contact page.
